KD’s Animal Haven Policies

Welcome to KD’s Animal Haven! Our goal is to provide a safe, clean, and loving environment for every animal in our care. These policies help protect the health, safety, and comfort of all pets, livestock, and guests on our property.

By booking services with KD’s Animal Haven, you agree to the following policies and requirements.

General Policies

Reservations & Deposits

  • Reservations are recommended for all boarding, daycare,

  •  and home visit services.

  • Holiday and peak-season bookings may require a non-refundable deposit.

  • Full payment is due at pickup or completion of services unless otherwise arranged.

Check-In & Check-Out

  • Check-in and check-out times are by appointment only.

  • Please arrive on time so we can provide the best care for all animals.

  • Late pickups may result in additional fees.

Health & Safety

  • All animals must be healthy and free of contagious illness, parasites, or aggressive behavior.

  • Owners must disclose any medical conditions, injuries, allergies, or behavioral concerns before services begin.

  • KD’s Animal Haven reserves the right to refuse service to any animal that poses a safety risk to staff, guests, or other animals.

Emergency Veterinary Care

  • In the event of illness or injury, KD’s Animal Haven will attempt to contact the owner immediately.

  • If emergency veterinary care is necessary and the owner cannot be reached, KD’s Animal Haven is authorized to seek treatment at the owner’s expense.

  • Owners are financially responsible for all veterinary costs incurred during care.

Personal Belongings

  • Owners may bring approved bedding, food, halters, blankets, toys, or comfort items.

  • KD’s Animal Haven is not responsible for lost or damaged personal belongings.

Feeding & Medication

  • Owners should provide enough food for the duration of their animal’s stay unless other arrangements are made.

  • Medications must be clearly labeled with instructions.

  • We will administer medications as directed, but owners must disclose all medical needs in advance.

Dog & Cat Boarding Policies

Vaccine Requirements

Dogs must have current:

  • Rabies

  • DHPP or DHLPP

  • Bordetella (kennel cough)

Cats must have current:

  • Rabies

  • FVRCP

Proof of vaccination from a licensed veterinarian is required prior to check-in.

Flea & Tick Prevention

  • All dogs and cats must be on a current flea and tick prevention program.

  • Animals arriving with fleas or ticks may be treated at the owner’s expense.

Temperament & Behavior

  • Dogs must be non-aggressive toward people and other animals.

  • Any history of biting, severe anxiety, escape behavior, or aggression must be disclosed before booking.

  • KD’s Animal Haven reserves the right to separate animals for safety when necessary.

Food & Special Care

  • Owners are encouraged to bring their pet’s regular food to avoid digestive upset.

  • Special feeding instructions should be provided in writing.

Dog & Cat Daycare Policies

Daycare Eligibility

  • Dogs must be social, manageable, and comfortable in a group environment.

  • Puppies must be fully vaccinated according to their veterinarian’s recommendations.

  • Cats participating in daycare or social visits must be healthy and tolerant of handling and activity.

Safety & Supervision

  • Animals are supervised throughout the day, but normal play may result in minor scratches, dirt, or wear.

  • Owners acknowledge that interaction with other animals carries inherent risks.

Illness Policy

  • Animals showing signs of illness including vomiting, diarrhea, coughing, or lethargy should remain home until symptom-free for at least 24 hours.

Horse Boarding Policies

Vaccine Requirements for Horses

All horses must have current:

  • Rabies

  • Tetanus

  • West Nile

  • EWT/WEE or equivalent core vaccines recommended by a veterinarian

Owners may also be asked to provide:

  • Current Coggins test

  • Deworming schedule

Boarding Requirements

  • Horses must be manageable for routine care and handling.

  • Owners must disclose any cribbing, kicking, biting, fence walking, or medical concerns.

  • Horses with dangerous or aggressive behavior may be refused boarding.

Feed & Supplements

  • Owners may provide specialty feed or supplements if desired.

  • Feeding instructions must be clearly labeled and communicated in writing.

Farrier & Veterinary Care

  • Owners remain responsible for routine farrier and veterinary care.

  • In emergencies, KD’s Animal Haven may contact a veterinarian on the owner’s behalf if the owner cannot be reached.

Tack & Equipment

  • Owners are responsible for clearly labeling tack, blankets, feed bins, and equipment.

  • KD’s Animal Haven is not responsible for lost or damaged items.

Home Visit Policies

Access to Property

  • Owners must provide safe and reliable access to the property and animals.

  • Any gate codes, alarm instructions, feeding directions, or special care information must be provided before visits begin.

Home Visit Services May Include

  • Feeding and watering

  • Potty breaks and turnout

  • Medication administration

  • Litter box cleaning

  • Basic companionship and wellness checks

Safety

  • Animals with known aggression or escape tendencies must be disclosed in advance.

  • KD’s Animal Haven reserves the right to discontinue visits if conditions are unsafe.

Cancellation Policy

Boarding & Horse Boarding

  • Cancellations should be made at least 48 hours in advance.

  • Holiday reservations may have separate cancellation terms.

Daycare & Home Visits

  • We appreciate as much notice as possible for cancellations or schedule changes.

Liability Waiver

By using KD’s Animal Haven services, owners acknowledge:

  • Animals can experience stress, illness, injury, or unexpected incidents despite reasonable care and supervision.

  • Participation in boarding, daycare, horse boarding, transport, turnout, or social play involves inherent risks.

  • KD’s Animal Haven is not liable for illness, injury, escape, loss, or death caused by circumstances beyond reasonable control.

Right to Refuse Service

KD’s Animal Haven reserves the right to refuse or discontinue services for:

  • Aggressive or dangerous behavior

  • Unvaccinated animals

  • Sick or contagious animals

  • Unsafe owner conduct

  • Failure to comply with policies

Contact Us

If you have questions about our policies or your animal’s care, please contact us before booking. We are happy to help make your pet or horse feel safe, comfortable, and loved while in our care.